This is part 2 of my experience ordering a Tonal home gym. I will go over my experience with the delivery and installation process. If you haven’t read part 1, you can read it here.
Tonal Delivery Process
I ordered the Tonal on November 24, 2020. At the time of purchase, the estimated delivery time was 10-12 weeks which would put my delivery date to be around February 3-17. To my surprise and delight, I received an email from Tonal on January 13th informing me that my order has been shipped to XPO, the company that will deliver and install my Tonal. I got this notification only 55 days or a little over 7 weeks from the time of order.
A few hours later, I also received a separate email from XPO that informed me that my order has been delivered to XPO and to schedule an installation date.
I went to the link in the email and selected the earliest available date, January 19th, which was the following week.
On January 17th, two days before the install date, I receive an automated call and an email from both XPO and Tonal informing me that the installers will arrived between 1-5PM on January 19th.
Tonal Installation Day
On the day of installation, I patiently waited and waited. I finally received a call a little after 5PM from the installer letting me know he was about 20 minutes away. Two people showed up a little after 5:30PM and they went right to work. The installers carried all of the boxes into the room and from there, one person opened all of the boxes while the other used a stud finder to confirm the stud location on the wall. I verified the placement of the Tonal and they began the install. The whole Tonal installation process took about 25 minutes including the time they took quickly going over the Tonal system and equipments with me, like how to change the batteries on the smart accessories and how to setup the Tonal. They left before 6PM. Overall it took me exactly eight weeks from ordering to get my Tonal delivered and installed.
Tonal Return Period
The installers left the Tonal boxes with me incase I wanted to return the system; which I had 30 days to do. The Tonal return process seemed relatively simple from what I was told, simply contact Tonal, schedule a return date, and XPO will come out to uninstall the system and deliver it back to Tonal. Afterwards, you should receive a full refund (including the cost of delivery & installation).
Tonal Setup
After the installers left, I immediately setup the Tonal. The process was straightforward. I had to create an account on the Tonal and then purchase the monthly subscription (which requires a year commitment but charges monthly). After signing up, I created a profile entering my height, weight, experience level, and goals. Once my profile was completed, I began the recommended first workout which measures my strength and goes over the basics of the machine like adjusting the handles to perform different exercises. The strength measurement from this workout will set the weights for all future workouts.
Check out part 3 of my Tonal experience soon!
